Last Updated: September 2, 2026
Website: www.ethiosolutionplc.com/
1. The Agreement
1.1 This Agreement sets out the complete Terms and Conditions (the "Terms") applicable to the EthioPay application and website accessible via www.ethiosolutionplc.com/.
1.2 This is a legally binding agreement between you ("you", "your") and EthioPay ("EthioPay", "we", "us", "our") governing your non‑transferable use (unless prior written consent is obtained) of EthioPay services, including the EthioPay application, website and any features or products made available through them (collectively, the "Services"). We may transfer or assign this Agreement or any rights under it to a third‑party without notice to you.
1.3 These Terms may be updated from time to time. We will notify you of any changes via the email address you provided during registration.
1.4 These Terms and any amendments take effect immediately upon posting on the website.
2. Definitions
- EthioPay Application: The platform available via www.ethiopianpay.com and mobile apps that allows individuals abroad to remit money to Ethiopia, either as cash pickup or directly deposited to a partner bank account.
- Customer / You / Your: Any person using the EthioPay Application or website.
- Services: The money transfer services provided under this Agreement.
- Transaction: Any financial transaction processed through the EthioPay Application or website.
- Business Day: Any day on which we are open to process transactions.
- Destination Country: The country where the recipient receives the funds.
- Instruction: Any Payment Request or Transaction Request submitted by you.
- Recipient: A person who receives funds.
- Payment Instrument: Any valid method of payment, such as a bank account, debit card, or credit card.
- Payment Request: Your instruction to initiate a Transaction.
- Transaction Amount: The total amount of money you request to transfer.
- Payout Amount: The amount credited to the recipient after currency conversion, excluding Service Fees.
- Service Fee: The non‑refundable fee charged by EthioPay for each transaction.
- Prohibited Activities: Activities banned by EthioPay, including illegal goods/services, gambling, cryptocurrency (unless approved), adult content, weapons, drugs, and activities prohibited by applicable laws.
- Service Provider: EthioPay and/or its authorized partners.
- Transaction History: Record of your transactions accessible through your account.
- Transaction Request: Your instruction requesting a transfer of funds.
3. Acceptance of the Terms and Conditions
3.1 By registering and using the EthioPay Application or website, you consent to:
- Use a valid credit or debit card or other payment instrument to initiate transfers.
- Authorize EthioPay to process your transaction to credit the recipient's account or for cash pickup.
3.2 You confirm that:
- You are at least 18 years old.
- Payments are only processed once approved by your card issuer/payment instrument provider and EthioPay.
- Service fees are non‑refundable.
- You are responsible for the accuracy of information you submit.
- You verify transaction details before confirmation.
- Current exchange rates displayed in the app/website apply at the time of the transaction.
- You consent to receive SMS messages (like notifications, alerts, transaction status and etc) on your registered phone number.
- SMS messages are sent only when there is a transaction or transaction-related activity. We do not send promotional or recurring messages. Message frequency depends on the user’s transaction activity, and message and data rates not apply.
3.3 EthioPay's obligations include:
- Providing an easy‑to‑use, high‑quality interface on both website and mobile app.
- Confirming transactions to help avoid unintentional transfers or errors.
- Sending email notifications for all transaction activities.
4. Eligibility and Account Registration
4.1 To use EthioPay, you must:
- Be at least 18 years old.
- Download the app from the Google Play Store or Apple App Store or access the service via www.ethiosolutionplc.com/.
- Register an account with accurate, current, and complete information.
- Provide requested identification documents.
- Provide valid Payment Instrument details.
- Submit required information about recipients as indicated within the app/website.
- You consent to receive SMS messages (like notifications, alerts, transaction status and etc) on your registered phone number.
5. EthioPay Accounts
- Each user may hold only one account.
- If your password is lost or stolen, notify us immediately at ethiosolution@eteorg.net and change it as soon as possible.
- You may request account closure via ethiosolution@eteorg.net, which may take up to 30 business days to process.
- Accounts cannot be closed to evade investigations or settle outstanding obligations.
- You remain liable for all obligations related to your account even after closure.
- EthioPay retains account data in accordance with our Privacy Policy.
6. Intellectual Property
- All rights to the EthioPay app, website (www.ethiosolutionplc.com/), logos, images, graphics, trademarks and content are owned by EthioPay.
- Users may not copy, modify, distribute, or reverse‑engineer the application, website or content.
7. Termination
- You may terminate your use of the EthioPay service at any time by contacting ethiosolution@eteorg.net.
- EthioPay will review your request and may restrict access until any pending obligations (such as unsettled transfers) are resolved.
8. Indemnification
You agree to indemnify EthioPay from any claims, demands, or expenses (including legal fees) made by any third party arising out of your use of the application, website or services.
9. Prohibited Activities
You agree not to use the Services for unlawful or fraudulent purposes, including but not limited to:
- a) Breaching or circumventing laws, regulations, third‑party rights, or agreements with us.
- b) Providing false, inaccurate, or misleading information.
- c) Using information or accounts belonging to another person without authorization.
- d) Introducing viruses, malware, or malicious code, or interfering with our systems.
- e) Taking any action that imposes an unreasonable or disproportionate load on our infrastructure (e.g., denial‑of‑service attacks, spam).
- f) Harassing, threatening or abusing our employees, agents or other users.
10. Limitation of Liability
- EthioPay is not liable for any indirect, incidental, special, consequential or exemplary damages, including loss of funds, data, or goodwill—even if we were advised of the possibility of such damages.
- All transactions processed successfully are non‑refundable.
11. Questions and Complaints
- For questions, complaints or claims regarding the Services, contact ethiosolution@eteorg.net.
- EthioPay will investigate your inquiry and attempt to resolve issues in a timely manner.
12. Payment Cancellation, Chargebacks and Refunds
- All payments processed through EthioPay are non‑refundable.
- Chargebacks may only be sought for unauthorized transactions, subject to your payment instrument provider's policies.
- Once your payment request has been settled to the recipient, cancellation is no longer possible.